Frequently Asked Questions

Fully Managed IT Services – JISL monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.

Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.

Other services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.

• vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
  Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
  
  
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
  
  
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
  
  
• We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service
  
  
• Procurement Services – JISL Africa sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
  
  
• Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

By leading with IT strategy and compliance guidance, JISL Africa fills two major gaps in the IT provider industry. This expertise helps clients:

• Save time, money, and increase profitability.
• Reduce IT employee’s frustration and improve team morale.
• Solidify defenses against data breaches, ransomware attacks, and legal exposure.
• Lower cybersecurity and compliance risk.

1. Computer and Network Security

• Description: Protects your business from cyber threats by securing computers, networks, and data. This includes firewalls, antivirus software, intrusion detection systems, and encryption protocols.
• Importance: Safeguards sensitive information, ensuring data integrity and preventing unauthorized access.

2. VoIP Solutions

• Description: Voice over Internet Protocol (VoIP) allows businesses to make and receive phone calls over the internet. It includes features like call forwarding, voicemail, conferencing, and more.
• Importance: Reduces communication costs and enhances flexibility with scalable, internet-based phone systems.

3. WiFi Solutions

• Description: Design and implementation of wireless networks to ensure strong, reliable, and secure WiFi coverage throughout your premises.
• Importance: Provides employees and customers with seamless internet connectivity, improving productivity and customer satisfaction.

4. Cloud Services

• Description: Hosting and managing data, applications, and services in the cloud, providing access from anywhere with internet connectivity. This includes cloud storage, software as a service (SaaS), and cloud computing.
• Importance: Enhances scalability, reduces costs, and enables remote work with secure, easily accessible resources.

5. Data Backup and Recovery

• Description: Ensures that your business data is regularly backed up and can be quickly restored in case of data loss due to hardware failure, cyber-attacks, or natural disasters.
• Importance: Minimizes downtime and data loss, ensuring business continuity and compliance with data protection regulations.

6. IT Consulting & Advisory

• Description: Provides expert advice on technology strategies, IT infrastructure, and digital transformation to align with your business goals.
• Importance: Helps you make informed decisions, optimizing technology investments and improving operational efficiency.

7. System Integration

• Description: Integrating different IT systems and software applications into a cohesive, interoperable environment that works seamlessly together.
• Importance: Streamlines operations, reduces redundancies, and improves overall system performance.

8. Software Deployment

• Description: Planning, installing, configuring, and testing software applications to ensure they meet business requirements and operate efficiently.
• Importance: Ensures that software is correctly implemented and that users can quickly adapt to new tools.

9. Managed IT Services

• Description: Ongoing management of your IT infrastructure, including monitoring, maintenance, and support. Services are often provided through a subscription model.
• Importance: Reduces the burden on in-house IT staff, ensures system reliability, and allows businesses to focus on core activities.

10. Cybersecurity Assessments

• Description: Comprehensive evaluations of your organization’s security posture, identifying vulnerabilities and providing recommendations for improvement.
• Importance: Enhances your defenses against cyber threats, ensuring that your IT infrastructure is secure.

11. Disaster Recovery Planning

• Description: Developing and implementing a plan to restore IT systems and data quickly after a disaster or major disruption.
• Importance: Ensures business continuity, minimizes downtime, and protects against data loss in catastrophic events.

12. Network Design and Implementation

• Description: Creating and setting up a network infrastructure that meets your business’s specific requirements, including wired and wireless networks.
• Importance: Ensures a reliable, secure, and scalable network that supports business operations.

13. Server Management

• Description: Managing and maintaining servers to ensure they are secure, up-to-date, and performing optimally. This includes server installation, configuration, monitoring, and troubleshooting.
• Importance: Ensures that business-critical applications and services run smoothly without interruptions.

14. Help Desk Support

• Description: Providing technical support to employees, addressing issues related to hardware, software, and network connectivity. Support is often available 24/7.
• Importance: Ensures quick resolution of IT issues, minimizing downtime and keeping employees productive.

15. Virtualization Services

• Description: Using software to create virtual versions of hardware, servers, storage devices, or networks. This includes the deployment and management of virtual machines (VMs).
• Importance: Reduces hardware costs, increases efficiency, and enables better resource management.

16. IT Infrastructure Audits

• Description: Assessing the current state of your IT infrastructure, including hardware, software, networks, and security, to identify areas for improvement.
• Importance: Ensures that your IT environment is optimized, secure, and aligned with business goals.

17. Mobile Device Management

• Description: Managing and securing mobile devices such as smartphones, tablets, and laptops that are used within your organization. This includes enforcing security policies, monitoring device usage, and managing applications.
• Importance: Protects sensitive data and ensures compliance with security policies, especially in a mobile workforce.

18. Compliance and Risk Management

• Description: Ensuring that your IT systems comply with relevant regulations and standards, such as GDPR, HIPAA, or PCI-DSS. This includes assessing risks and implementing measures to mitigate them.
• Importance: Helps avoid legal penalties, protects customer data, and reduces the risk of cyber threats.

19. Database Management

• Description: Managing and maintaining databases to ensure they are secure, accessible, and performing optimally. This includes database design, installation, monitoring, and backup.
• Importance: Ensures that critical business data is well-organized, secure, and easily retrievable.

20. Email and Collaboration Solutions

• Description: Providing and managing email services, collaboration tools, and productivity applications such as Microsoft 365 or Google Workspace.
• Importance: Enhances communication and collaboration within your organization, increasing productivity.

21. Custom Software Development

• Description: Developing tailored software applications that meet the specific needs of your business, including web applications, mobile apps, and enterprise solutions.
• Importance: Provides unique solutions that address your specific business challenges, giving you a competitive edge.

22. Hardware Procurement and Installation

• Description: Sourcing, purchasing, and installing hardware such as computers, servers, networking equipment, and peripherals. This service often includes setup and configuration.
• Importance: Ensures that you have the right hardware to support your IT infrastructure, with professional installation for optimal performance.

23. Business Continuity Planning

• Description: Developing strategies to ensure that your business can continue operating during and after a major disruption or disaster. This includes creating plans for data recovery, communication, and alternate workflows.
• Importance: Protects your business from unexpected events, ensuring that operations can quickly resume with minimal disruption.

24. Remote Monitoring and Management (RMM)

• Description: Monitoring your IT systems remotely to identify and resolve issues before they impact your business. RMM tools often include automated maintenance tasks, patch management, and real-time alerts.
• Importance: Proactively addresses IT issues, reducing downtime and improving system performance.

25. Application Support and Maintenance

• Description: Providing ongoing support and maintenance for software applications, including troubleshooting, updates, and performance optimization.
• Importance: Ensures that your applications remain functional, secure, and up-to-date, minimizing disruptions to your business operations.

JISL Africa selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.

• Expert Team: Highly skilled professionals with a proven track record in delivering successful IT solutions.
  
  
• Customer Focus: Tailored, 24/7 support and solutions designed specifically for your business needs.
  
  
• Innovation: Cutting-edge, scalable technology that keeps your business competitive and future-proof.
  
  
• Security & Compliance: Robust security measures and compliance with industry standards to protect your data.
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• Reliability: High uptime guarantees and efficient processes that save you time and money.
  
  
• Comprehensive Services: End-to-end IT solutions covering all your technology needs.
  
  
• Proactive Support: Continuous monitoring and quick response to minimize disruptions.
  
  
• Client Satisfaction: Strong relationships, positive testimonials, and a focus on client success.
  
  
• Cost-Effective: Transparent pricing and solutions that maximize your ROI.
  
  
• Global Reach, Local Expertise: Serving clients worldwide with an understanding of local market needs.

JISL Africa is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

1. Healthcare

• Services: Electronic Health Record (EHR) systems, telemedicine solutions, healthcare data analytics, cybersecurity, HIPAA compliance, IT infrastructure management.
• Trends: Telehealth, AI in diagnostics, wearable health tech, data interoperability.

2. Financial Services (Banking, Insurance, FinTech)

• Services: Core banking solutions, mobile banking apps, payment gateway integrations, fraud detection systems, blockchain, data security, regulatory compliance (e.g., GDPR, PCI-DSS).
• Trends: Digital transformation, cybersecurity, AI-driven financial services, blockchain.

3. Retail & eCommerce

• Services: eCommerce platform development, omnichannel retail solutions, customer data management (CRM), supply chain management, digital marketing automation, AI-driven personalization.
• Trends: Augmented reality shopping, AI-driven customer insights, omnichannel strategies, sustainability tech.

4. Manufacturing

• Services: Enterprise Resource Planning (ERP) systems, Industrial IoT (IIoT), smart factory solutions, predictive maintenance, supply chain management, process automation.
• Trends: Industry 4.0, AI and machine learning in production, digital twins, sustainable manufacturing.

5. Energy & Utilities

• Services: Smart grid solutions, energy management systems, renewable energy integration, predictive maintenance, IoT-enabled monitoring systems, cybersecurity.
• Trends: Green energy, smart grids, IoT, AI in energy management.

6. Telecommunications

• Services: Network infrastructure management, 5G implementation, telecom billing solutions, customer experience management, cybersecurity.
• Trends: 5G deployment, AI in network optimization, IoT, enhanced customer experience through automation.

7. Education

• Services: eLearning platforms, Learning Management Systems (LMS), virtual classrooms, IT infrastructure management, cybersecurity.
• Trends: EdTech solutions, AI in personalized learning, virtual/augmented reality in education, cybersecurity.

8. Government & Public Sector

• Services: e-Government solutions, citizen portals, public safety systems, data management, cybersecurity, cloud solutions.
• Trends: Digital government, smart cities, cybersecurity, AI in public services.

9. Logistics & Transportation

• Services: Fleet management systems, supply chain optimization, IoT for tracking and monitoring, predictive analytics, automation.
• Trends: Autonomous vehicles, AI in logistics, real-time tracking, blockchain for supply chain transparency.

10. Real Estate & Construction

• Services: Property management systems, smart building solutions, BIM (Building Information Modeling), CRM for real estate, virtual tours.
• Trends: PropTech, IoT in smart buildings, AI for property insights, digital twins.

11. Media & Entertainment

• Services: Content management systems, streaming platforms, digital rights management, OTT (over-the-top) solutions, data analytics.
• Trends: Streaming services, immersive experiences (AR/VR), AI-driven content recommendations, blockchain in media rights.

12. Automotive

• Services: Connected car solutions, autonomous vehicle technology, in-car entertainment systems, predictive maintenance, IoT in manufacturing.
• Trends: Autonomous vehicles, electric vehicles (EVs), smart manufacturing, AI in vehicle diagnostics.

13. Hospitality & Travel

• Services: Reservation systems, customer experience management, mobile apps for booking and services, CRM, data analytics.
• Trends: Contactless services, AI for customer experience, virtual/augmented reality in travel, sustainable tourism.

14. Agriculture

• Services: Precision agriculture technology, farm management systems, IoT for monitoring, data analytics, supply chain management.
• Trends: AgriTech, AI and IoT in farming, sustainable agriculture, drones in farming.

15. Legal & Professional Services

• Services: Document management systems, eDiscovery solutions, case management software, AI for legal research, cybersecurity.
• Trends: LegalTech, AI-driven contract analysis, blockchain for legal contracts, data privacy.

Strategic Benefits of Industry Focus:

• Deep Expertise: Specializing in a few industries allows you to develop deep expertise and a reputation for excellence.
• Tailored Solutions: You can create customized solutions that address specific pain points and regulatory requirements of the industry.
• Stronger Relationships: Understanding industry challenges helps build stronger client relationships and trust.
• Market Differentiation: Specialization can differentiate your company from competitors offering more general services.